Advisory Council

Marc Gingold
CEO (retired)
Océ  Financial Services
Vice President Syndication, Fleet Advantage

Marc is a highly accomplished and results-oriented senior executive with a track record of achieving profit and loss, financial and operational targets. He brings leadership experience for start-up, rapid business growth and consolidation restructuring cycles and is a goal-focused problem-solver who evaluates large challenges and develops and implements realistic and profitable solutions based on stakeholder requirements.

As part of the Fleet Advantage team, Marc manages relationships with wholesale and syndication bank partners and is responsible for optimizing pricing and terms of tax-advantaged commercial lease transactions for syndication.

As President & CEO of Océ Financial Services, he provided a leadership role of a top 50 captive leasing company in the US and had full profit and loss authority to support financing of company products in United States while maintaining prudent risk management.

After being acquired by Canon Financial Services, Marc developed and implemented integration strategy for combining two of the top 50 US captive lease organizations (Canon Financial Services and Océ Financial Services). As Senior Vice President he worked closely with company management and team members to structure and size the new organization and evaluated and implemented consolidated marketing, sales and operations strategies within the new company structure.

Cory Birkemeyer, CRVPM
Senior Director, Vendor Risk Management
Target Corporation

Cory leads Target Corporation’s Vendor Risk Management function, which is an enterprise program that manages third-party risk throughout the life-cycle of the relationship including initial risk assessment, due diligence, contract requirements, ongoing monitoring, and termination/off-boarding strategies. Cory is an experienced risk management and retail executive who has held positions in corporate security, assets protection, finance, and store operations.

Cory holds a B.S. in Mechanical Engineering and a M.B.A. from the University of Minnesota.

Rhonda K. R. Cook, CRVPM ll
Chief Risk Officer
SEI Investments

Rhonda is a highly accomplished executive with more than 20 years’ experience in the financial services and outsourcing business.  Prior to becoming the Chief Risk Officer at SEI Investments, Rhonda served as SEI’s Director of Third Party Risk Management.  She brings global experience to the Council from her prior roles at SEI as Country Manager, India and Solutions Manager, Asia.

Rhonda graduated from the United States Military Academy in 1988 and served 9 years as a Military Intelligence Officer in the U.S. Army.  She also has an M.B.A. from Northeastern University with a dual concentration in International Management and Innovation Entrepreneurship.

Rhonda is a creative, innovative, and resourceful thinker with deep experience in building and leading multi-cultural teams.

Tim Henderson, CRVPM
Global Head, Procurement

Tim Henderson leads Finastra’s Global Procurement Organization and has more than 12 years of experience in Strategic Sourcing and Vendor Management. Finastra is the world’s 3rd largest FinTech company as a result of the merger of Canadian-based D+H and UK-based Misys.

As Head of Procurement at Finastra, Tim reports to the CFO and has full responsibility over Finastra’s Global Procurement organization, which includes Strategic Sourcing, Vendor Management, and Purchasing Operations across all spend categories for the enterprise.

Tim has procurement category expertise in hardware, software, IT consulting, and professional services. Tim has worked for a number of global enterprises to design, build and implement Procurement programs that support request-for-proposal (RFP) development, vendor selection, contracting, due diligence, and risk assessments to meet regulatory requirements for managing third-party risk.

Carolyn Jungclas, CRVPM ll
SVP Procurement & Vendor Management
First Citizens Bank & Trust Company

Carolyn is responsible for sourcing, procurement, vendor risk management, and contract structuring and negotiation for First-Citizens Bank and Trust Company (FCB) in Raleigh NC.  Carolyn joined FCB in 2007 to create the vendor risk management function based on the 2001 OCC guidance and has expanded the program to address changing regulatory guidance, industry events, and increased expectations from the internal business owners.  In 2013 the vendor risk management team was merged with the purchasing function and the team was expanded to provide end to end procurement and vendor management services across the enterprise.

Prior to joining FCB,  Carolyn worked in the public utility sector in various leadership roles in Power Plant Operations (General Manager, Plant Manager, Operations Manager, Turbine-Generator engineer) in Nuclear, Gas, Oil, and Coal fired plants.  In her last 2 years in the power plant industry, Carolyn applied her operations knowledge to rebuild the $4 Billion supply chain of a Fortune 100 power company in Raleigh NC as the Supply Chain Director.

Carolyn has a Bachelor’s degree in Mechanical Engineering from the University of Michigan, is a registered Professional Engineer, a Certified Regulatory Vendor Program Manager ll, and has an Executive MBA from the University Of North Carolina at Chapel Hill.

Shane Lieber, CRVPM ll
Vice President, Risk Lead
Enterprise Third Party Management
PNC Bank

Shane currently works for PNC Bank in their Enterprise Third Party Management group as a Liaison for their Retail, Mortgage, Marketing and CIO Treasury groups. Prior to this role, he worked within KeyBank’s Third Party Risk Management Program as a Liaison for Technology & Operations. He was also responsible for development of the Enhanced Governance and Oversight Program to establish standardized reporting, monitoring and oversight of Critical, Strategic and Outsourced third party providers. Shane holds a B.A. in Economics from The Ohio State University, an MBA from Kent State University and is a CRVPM Level II.

Lisa Paciga, CRVPM
Sr. Manager, Risk and Regulatory Affairs
Supplier Relationship Management
BMO Financial Group

Lisa is accountable for the development and maintenance of programs and processes to ensure existing and emerging regulatory requirements in all major jurisdictions for third party supplier outsourced risk are understood, communicated and addressed. Her responsibilities include oversight of the development, documentation, and maintenance of policies, processes and controls in order to minimize loss/ risk, ensure all regulatory requirements are met so that business partner objectives are achieved within the organization’s tolerances for risk and in compliance with laws, regulations and internal policies and standards.

Lisa was previously a Team Leader in Strategic Sourcing for U.S. General Products and Service at BMO Financial Group where she was accountable for cost optimization, developing and executing strategy to achieve business unit goals, and fostering professional development of staff.

Thomas A. Steinker, CRVPM ll
SVP & Program Director
Third Party Management Office
Technology & Innovation Risk Management
PNC Bank

Tom is currently the Senior Vice President and Program Director-Third Party Management Office in Technology & Innovation for PNC Financial Services Group. In this role, he is responsible for the daily oversight of first line of defense activities in the support of the Enterprise Third Party Management Program being executed by Line of Business personnel. These activities include but are not limited to, Onboarding, Inherent Risk and Due Diligence assessment activities, as well as, all Ongoing Monitoring Activities. Tom has been a Certified Regulatory Vendor Program Manager (CRVPM) since 2014.

Laurie Stenzel, CRVPM ll
Vendor Risk Management

Laurie Stenzel, Director of Vendor Risk Management at Target, is a seasoned executive with a rich and varied background in retail management and operations. Laurie currently leads Target’s VRM Systems, Data & Analytics capability and has more than 25 years of experience in procurement, product management, data quality, and vendor management.

As Director of Vendor Risk Management at Target, Laurie reports directly to the VRMO Sr. Director and indirectly to the CRCO. Laurie has responsibility for Target’s GRC vendor system and data, as well as, enterprise vendor master data governance and VRM analytics.

Laurie has procurement expertise in several general merchandise categories (Infants, Toys and Home Textiles), as well as vendor performance management, merchandising systems consulting, and data management. Laurie has consulted on numerous enterprise technology projects, including inventory management, global logistics and transfer pricing, pharmacy operations and data mart, enterprise EDW and BI, guest master data systems, and eGRC. Laurie’s current focus is integrating systems and vendor data to support end-to-end visibility to vendor selection, profiles, contracts, due diligence, and risk assessments to meet regulatory requirements for managing third-party risk. Laurie is a Certified Regulatory Program Manager (CRVPM) level I & II, Certified Scrum Master (CSM), Certified Professional Project Manager (CPPM), and is also currently pursuing a Master’s degree in Data Science at the University of St Thomas in Minnesota.

Greg Sterner
Vice President
Clearing Operations & Service Delivery
Ameriprise Financial

Greg serves as Vice President, Clearing Operations & Service Delivery and oversees the following:

  • Vendor Management Governance for Ameriprise’s introducing broker/dealer, Ameriprise’s clearing broker/dealer, and Ameriprise National Trust Bank.
  • Chief Operating Officer for Ameriprise Certificate Company.
  • Responsible for the oversight and execution of Ameriprise’s abandoned property and escheatment processes.
  • Oversee day-to-day vendor oversight of the printing of all statement, letter, trade confirms, etc. for Ameriprise.
  • Oversee the corporate relationship of the United States Postal Service and UPS.

Prior to this, Greg was responsible for leading the development and implementation of strategies designed to enhance and grow Ameriprise National Trust Bank. As President and General Manager, Greg’s responsibilities include managing the P&L, driving soundness in the legal and compliance Bank environment, expanding distribution and awareness through the marketing and communication, focusing on increasing profitability and expanding scalability.  Greg works with senior leaders across the Enterprise, along with his cross-functional team to create programs designed to accelerate growth and gain market share for the Ameriprise National Trust Bank and the Company.  Concurrently, Greg is the Chief Operating Officer of the Ameriprise Certificate Company and his duties include driving process improvements, transparency around service level performance and partnering with our service providers to ensure consistent and professional service across our products.

Prior to this role, Greg held the position of VP and Chief Operations Officer (COO) of Ameriprise Bank, FSB from 2006 – 2012.  In the COO role, he oversaw all operational functions of the FSB, including the creation and on-going management of the operations, fraud, anti-money laundering, and compliance teams.  Additionally, he was responsible for the Bank’s Vendor Management Program which was accountable for the third party partners that provided services to the bank, as well as was responsible for the internal services provided by the Bank’s business partners including Technology, Marketing, Finance, Service Delivery, and General Counsel.  He was also charged with improving the Bank’s client experience through influencing improvements and process changes within Service Delivery, coupled with resolving escalations from Executive management, advisors and end clients.

While at American Express, he was the director and security officer for American Express Centurion Bank and was responsible for the support of check, payment and deposit processing for a number of American Express’ subsidiaries, including American Express Financial Advisors.  During his tenure at American Express, Greg implemented numerous fraud mitigation strategies and processes that substantially reduced fraud losses while improving productivity.  In addition, he lead the effort to consolidate check processing sites within American Express Centurion Bank and was able to provide incremental product offerings to better support American Express Financial Advisor products.

Prior to joining American Express, Greg held a number of positions with Key Bank and supported the operations for the Rocky Mountain region including Idaho, Wyoming, Colorado and Utah.  These positions included mail production and distribution, statement delivery, account reconciliation, proof, check sorter operations, wholesale lockbox, and retail lockbox.  Greg also managed a remote data center and was responsible for its consolidation into the Rocky Mountain Data Center.

Greg received two Associates Degrees from Idaho State University and is a graduate from Vanderbilt’s Bank Administration Institute in Bank Operations and Technology. Licenses: Series 7, Series 24, and Series 99

Senior Director, CSP Operations and Vendor Management

Sarah is currently the Senior Director, Corporate Sourcing and Procurement, Operations and Vendor Management. In this role she is responsible for the daily oversight of the company’s sourcing and procurement processes, governance, metrics and analytics, program management office and vendor risk and management programs.

Prior to joining AXA, Sarah spent 15 years at Bank of America, most recently as Senior Vice President, where her responsibilities included:

  • Management of a complex portfolio of global third party vendor’s relationships providing Bank of America global staffing technology services.
  • Partnering closely with the line of business process owners to understand business priorities, ensuring that vendors are being leveraged and meeting business needs, while managing the risk of outsourcing.
  • Monitoring third party vendor compliance post-contract signing to ensure adherence to all Bank of America third party requirements as well as and regulatory policies, including the FFICE and OCC, monitor control and quality activities, risk identification through mitigation, assist in audits to include regulatory, vendor relationship and technology-based reviews.
  • Partnering with sourcing to optimize third party relationships in all phases of the sourcing process. Sarah is an experienced vendor manager and vendor program management professional who is responsible for a complex portfolio of global staffing third party relationships, working closely with business partners to ensure optimal use of both existing and new / potential vendors.

Her career began in logistics and planning and after several years she joined the Strategic Learning Solutions team at Bank of America. There her knowledge expanded into change management and process improvement. She joined the Fleet Transition as part of the Associate Engagement team in the Call Center organization and then continued her journey into labor and vendor management with a move back into Global Human Resources where she embarked on the development, implementation and management of the Fieldglass program through thought leadership and vendor governance. Her role was then expanded into the management of a complex portfolio of third party vendors providing the global staffing organization technology solutions.

Sarah earned a Bachelor of Business Administration in International Business from the University of Georgia and a Masters of Business Administration in Marketing from Georgia State University along with Project Management Professional (PMP), Certified Regulatory Vendor Program Manager (CRVPM) and Certified Contingent Workforce Professional (CCWP) certifications.