Clearing Operations & Service Delivery
Greg serves as Vice President, Clearing Operations & Service Delivery and oversees the following:
- Vendor Management Governance for Ameriprise’s introducing broker/dealer, Ameriprise’s clearing broker/dealer, and Ameriprise National Trust Bank.
- Chief Operating Officer for Ameriprise Certificate Company.
- Responsible for the oversight and execution of Ameriprise’s abandoned property and escheatment processes.
- Oversee day-to-day vendor oversight of the printing of all statement, letter, trade confirms, etc. for Ameriprise.
- Oversee the corporate relationship of the United States Postal Service and UPS.
Prior to this, Greg was responsible for leading the development and implementation of strategies designed to enhance and grow Ameriprise National Trust Bank. As President and General Manager, Greg’s responsibilities include managing the P&L, driving soundness in the legal and compliance Bank environment, expanding distribution and awareness through the marketing and communication, focusing on increasing profitability and expanding scalability. Greg works with senior leaders across the Enterprise, along with his cross-functional team to create programs designed to accelerate growth and gain market share for the Ameriprise National Trust Bank and the Company. Concurrently, Greg is the Chief Operating Officer of the Ameriprise Certificate Company and his duties include driving process improvements, transparency around service level performance and partnering with our service providers to ensure consistent and professional service across our products.
Prior to this role, Greg held the position of VP and Chief Operations Officer (COO) of Ameriprise Bank, FSB from 2006 – 2012. In the COO role, he oversaw all operational functions of the FSB, including the creation and on-going management of the operations, fraud, anti-money laundering, and compliance teams. Additionally, he was responsible for the Bank’s Vendor Management Program which was accountable for the third party partners that provided services to the bank, as well as was responsible for the internal services provided by the Bank’s business partners including Technology, Marketing, Finance, Service Delivery, and General Counsel. He was also charged with improving the Bank’s client experience through influencing improvements and process changes within Service Delivery, coupled with resolving escalations from Executive management, advisors and end clients.
While at American Express, he was the director and security officer for American Express Centurion Bank and was responsible for the support of check, payment and deposit processing for a number of American Express’ subsidiaries, including American Express Financial Advisors. During his tenure at American Express, Greg implemented numerous fraud mitigation strategies and processes that substantially reduced fraud losses while improving productivity. In addition, he lead the effort to consolidate check processing sites within American Express Centurion Bank and was able to provide incremental product offerings to better support American Express Financial Advisor products.
Prior to joining American Express, Greg held a number of positions with Key Bank and supported the operations for the Rocky Mountain region including Idaho, Wyoming, Colorado and Utah. These positions included mail production and distribution, statement delivery, account reconciliation, proof, check sorter operations, wholesale lockbox, and retail lockbox. Greg also managed a remote data center and was responsible for its consolidation into the Rocky Mountain Data Center.
Greg received two Associates Degrees from Idaho State University and is a graduate from Vanderbilt’s Bank Administration Institute in Bank Operations and Technology. Licenses: Series 7, Series 24, and Series 99